Refund policy

Return & Refund Policy

Thank you for shopping with UNBORN SOCIETY! We hope you love your new purchase, but if you're not completely satisfied, we’re here to help.

Returns

We want you to be happy with your purchase, so we offer a 14-day return policy for all items that meet the following conditions:

  • Eligibility: Items must be unused, unworn, unwashed, and in their original condition with all tags attached.
  • Return Window: Returns must be initiated within [14 days] from the date of item reception.
  • Non-Returnable Items: Unfortunately, we cannot accept returns on sales or discounted items.

How to Return an Item

  1. Contact Us: Please email us at unbornsocietyworld@gmail.com to request a return authorization. Include your order number, the item(s) you wish to return, and the reason for the return.
  2. Prepare the Package: Once your return is authorized, pack the item securely in its original packaging (if possible), and include a copy of your order receipt.
  3. Ship the Item Back: Return the item to the address provided by our team. Please note that you will be responsible for the cost of return shipping, unless the item was defective or incorrect.
  4. Refund Processing: Once we receive your returned item, we will inspect it and process your refund within [7–10 business days]. Refunds will be issued to the original payment method.

Exchanges

We currently do not offer direct exchanges. If you need a different size, color, or style, please initiate a return and place a new order.

Refunds

Once we receive your return, we will process your refund to the original payment method. Please note the following:

  • Refund Time: It may take [5–7 business days] for the refund to appear in your account, depending on your payment provider.
  • Partial Refunds: If the item is returned in a condition other than original (worn, damaged, missing tags, etc.), we may issue a partial refund or deny the return.

Damaged or Incorrect Items

We strive for quality, but if you receive a damaged or incorrect item, please contact us within [7 days] of receiving your order. We will offer a full refund or send you a replacement at no additional cost.

Shipping Fees

  • Original Shipping Costs: Shipping costs are non-refundable, except in cases of faulty or incorrect items.
  • Return Shipping Costs: You are responsible for the return shipping costs, unless the item is defective or incorrect.

Questions?

If you have any questions or need assistance, please don’t hesitate to contact our customer support team at unbornsocietyworld@gmail.com. We’re here to help!